Client Service Manager

Amsterdam / Remote

Apply

To fuel our growth ambitions, we’re looking to hire a

Client Service Manager

Who are we?

Innoleaps helps global corporations develop, launch and scale new ventures in an entrepreneurial way to accommodate the fast-changing needs of our customers. Our mission is to empower global corporations to innovate and grow.

Since 2013 we have launched and scaled more than 200 digital ventures across Europe, USA, Asia Pacific and Africa. In addition to our cool headquarters in Amsterdam, we have offices in Italy, USA, Australia, South Africa. Together with Startupbootcamp and The Talent Institute we form the We Empower Innovators (WEI) ecosystem.


Join our global Innovation ecosystem
Work with world-leading brands
Fast-growing international environment

What will you do?

As a Client Services Manager (CSM) you are responsible for ensuring clients are satisfied. You build strong relationships with the client on an operational and tactical level. You master the commercial “game” to achieve optimal results for your accounts and the organization. Customers will contact you with questions about (new) possibilities within our services.

You have a clear understanding of the expected project deliverables and the quality specifications and are on top of project delivery, managing the scope, budget, quality, risk, procurement and stakeholders. You are always thinking at least one step ahead and communicating progress and actions to the responsible counterpart of the client and internally to the Director of Corporate Development.

The CSM is assigned to client accounts and plays a crucial part in ensuring client satisfaction with Innoleaps products or services. They are the primary point of contact for a client on an operational (and tactical) level.

  • Building & maintaining strong and long term relationships with the clients on an operational & tactical level.
  • Supporting Account Owner/Business Development in the creation of proposals in line with discussions with client and client account strategy.
  • Translate the needs of the client and match these with the services of Innoleaps.
  • Challenge the team on commercial and operational viability.
  • Optimizing client accounts and generating more business.
  • Identifying and reporting client knowledge about leads and opportunities, needs, strategy, news, DMU etc. into account plan.
  • Acting as a liaison between external customers and internal organizational departments. Interact with other employees to resolve customer concerns.
  • Collecting information from Sales (Account owner), Director Client Relations and Delivery in order to keep client account file and plan up to date.
  • Responsible for quality and timely account administration (in our Simplicate CRM & Project management system). Updating client account overview: invoicing centers & information, proposal database, invoice information etc.
  • Monitoring planning and budget of client projects.
  • Coordinating with the delivery team and ensuring product delivery matches contract, expectations & services levels.
  • Ensuring timely and complete handover to Delivery. Working with Content & Delivery, HR and Operations (facilities, catering) to ensure a proper handover.
  • Managing operations of client events and other related products (non growth).

In this role, you report to the Director Corporate Development and work closely with the Innoleaps Sales/Business Development Team and of course, our great Growth Hackers, Lead Coaches, Designers and Customer Services Managers.

Who are we looking for?

The ideal candidate for this role is looking to further his/her career and brings:

  • 4-6 years of experience in a comparable function within a corporate or a fast-paced, preferably tech scale-up, environment.
  • Experience as an Account manager or Client Service Manager is a plus.
  • A relevant masters or bachelors degree.
  • Growth mindset: you like to take on challenges, are open to learning and can easily adapt to a dynamic environment. You work proactively, independently and reliably under tight timeframes in a fast-paced environment.
  • Sales driven, service and client-oriented.
  • High level of planning and organization skills, high ethical work standard, detail orientation, and ability to prioritize your workload.
  • An entrepreneurial, innovative and solution-oriented mindset.
  • A great communicator and collaborator.
  • Experience with CRM (e.g. Simplicate) tools is a plus.
  • Fluency in Dutch and English.
  • Living in the Netherlands.

I'm Xandra Niehe, Head of People & Culture at Innoleaps, If you have any questions about this role, feel free to reach out to me.

Email